FAQs

Go to qarwash.com/get-the-app and download the app. Here you can register and sign up.

The price is based on three components; the washing program, the pick up and delivery costs and service costs. You select the washing program in the app. The pick-up and delivery costs are determined by the carwash company as well and are based on a rate per kilometer. So the tariff depends on the distance between your pick-up location and the carwash. The service costs are related to the cashless payment. You will see a specification of the costs on the checkout screen before placing an order.

Your car is insured by the carwash business during the time they are performing their service. So in case of damage, this is fully covered by the carwash insurance.

You can cancel an order until the driver has picked up your car. You will then be refunded the washing program fee. The pick up and delivery costs and service costs are not refundable.

The Qarwash.com carwash service is on demand. When you make an order your car will be picked up immediately. Or if there are no drivers available at that moment, you can choose for the next available time slot, or a specific time on the next day.

When you place an order, you choose for a pick up immediately, or at a specific time slot. Time duration depends on travel distance and cleaning program, in the app you can follow the status.

During the complete process, the carwash company is responsible for your car. Should damage occur, this is ensured by the carwash. Report damage directly to the carwash when your car is delivered.

We are sorry to hear that the service did not meet your expectations. If you are not satisfied with the quality of the service, you can share your feedback directly with the carwash by reviewing them in the app. This will let the carwash know what can be improved. We understand that this does not solve your problem with the service that was not as expected, but hopefully this will have an effect for future users. If you would like to report a more serious problem, please let us know below and attach a photo (if the problem with your order is visible). Our team reviews the report and will contact you as soon as possible.

When you have completed and paid the order, it is no longer possible to change the order. As long as the car has not been picked up yet, you can cancel the order and place a new order if you would like.

Per order you can get one car washed. Ofcourse you can place multiple orders to get multiple cars washed. To manage a larger fleet of cars, fleetowners and fleetmanagers can request a Qarwash business account by sending an email to hello@qarwash.com.

Yes, the leasing company allows anyone with a valid driving license to drive the car. If you have a lease car from your employer, check the car policy for specific restrictions.

You pay in the app easily with iDeal, when completing your order. When iDeal starts you can select your bank. You will be redirected to your own banking environment for internet banking and can make the payment. Once the payment is confirmed, your order will be placed in our system and will be quickly forwarded to the carwash.

No, cash payments are not possible, we only accept digital payments because this makes it possible to provide the best user experience. And it creates a safe working environment for the employees.